10-25-2007 12:58 PM - edited 03-18-2019 08:00 PM
I used BAT to delete our auto-generated device profiles. Status showed all 112 records were deleted successfully.
Now, in Call Manager ver 4.1(3)SR5d,when I attempt to view Phone Configuration info for DN, I get message "Error - The following error occurred while trying to retrieve the information for the requested phone."
See attachment for print screen.
The phones still work, I just can't view the phone configuration for device.
Has anyone experienced this before?
Any suggestions as to what I can do to be able to view Phone Configuration info?
10-31-2007 09:18 AM
Recreate the BAT templates. Also refer to this bug :CSCee69792
10-31-2007 11:04 AM
I referred to bug CSCee69792, however, my issue is not related to old phone templates or a recent BAT upgrade.
My issue is... I had 112 phones that had auto-generated device profiles associated with them. I used BAT to delete the auto generated device profiles, as I was told we are not using device profiles. Deletion was successful, however, discovered shortly after deleting them, that when I attempt to access the phone configuration web page for one of the 112 phones, I get the following error:
ERROR
The folowing error occurred while trying to retrieve te information for the requested phone.
selecting device: OK
Getting RIS for device: OK
Getting device properties: OK
authenticationStr [object Object]OK
keySizeList 20k
certOperationList 10k
upgradeFinishTime 2005:7:23:10OK
LSCStatus 10k
packetCaptureMode 0OK
packetCaptureDuration 60 DONE selecting device:OK
Getting hotelling info:
The current item or one of its properties is not valid. It may have been deleted since the page was last refreshed. (2)
Restarting the Pub and Subs did not resolve issue. Any suggestions for a fix?
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