I am having a problem on a new CME Version 4.1(0) system with a CUE 3.0 AIM
I can retrive message just fine by dialing the pilot number directly and entering the ID and the password However, when I press the message button, it takes me to the VM pilot number and asks me the same information.
How can I get the CUE to recognize the primary extension of the phone and ask me only for the password? The primary number is set correctly in the GUI and in the CUE CLI. I have restarted the phones and have reloaded the CME?
Are you using number expansion or a dial-plan pattern? If so, you may need to add a voice translation-profile to convert your full numbers to 4 digit extensions when sending to your CUE AIM. It would look something like this, assuming your full numbers were 7705551XXX:
voice translation-rule 1
rule 1 /^770555\(1...\)/ /\1/
voice translation-profile vm
translate calling 1
translate called 1
translate redirect-called 1
You would then apply the voice translation-profile to your dial-peer for your CUE, assuming your voicemail pilot number was 5000:
dial-peer voice 5000 voip
translation-profile incoming vm
translation-profile outgoing vm
session protocol sipv2
session target ipv4:192.168.164.5
Give this a try and let me know if it works for you.