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Transfer of call directly to voicemail

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shikamarunara
Level 4
Level 4

‎10-25-2007 06:14 PM - edited ‎03-15-2019 07:02 AM

Can someone provide a pointer for forwarding calls directly to someone's voicemail instead of ringing their extension?

-Shikamaru

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timmektrakarn
Level 1
Level 1

‎10-25-2007 06:27 PM

Add a CTI RP with *XXXX and CallFwdALL to Voicemail

make sure your default voicemail profile has mailbox mask XXXX listed or this won't work.

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timmektrakarn
Level 1
Level 1

‎10-25-2007 06:27 PM

Add a CTI RP with *XXXX and CallFwdALL to Voicemail

make sure your default voicemail profile has mailbox mask XXXX listed or this won't work.

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mhurley131
Level 4
Level 4

‎10-25-2007 06:28 PM

You can set it up so that users can dial * before the extension to send it directly to voice mail. Just create a CTI route for *XXXX and forward all to VM.

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