I have probably deployed about 80 7960 IP phones. Over time, about 10 or 12 of these have been RMA'd because suddenly the footstand just fails and will not latch into place, it just goes completely floppy. I can say with almost complete certainty that the phones weren't abused, and in one case the phone sat in one place for 9 months and never had a call placed on it, but when I moved it, some little component could be heard rattling around inside, and the footstand stopped working.
Just wondering if anyone else has had this issue, what might be considered a higher-than-expected fail rate.
Thanks,
-Michael
