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CCM:Call Forwarding Report

Hi,

Can it possible to generate Call Forwarding Reports?

Any suggestions !!!

Regards,

3 Replies 3

smahbub
Level 6
Level 6

You have several choices. Here are the first two that come to mind:

- Under the closed condition, Redirect to a Trigger for a different APP that does the redirect to the PSTN.

The IVR Application Performance Analysis Report will show all of these as calls to the second APP.

Not sure what kind of report krishnamurthy.mh is looking for. But I would like to find a report that will show me every extension that is call forwarded and what number they are forwarded to?

Is there such a report or can I query the database?

Thanks

Trae

Not a real report but you can use Bulk Admin Tool (BAT) to get an overview. For example use the 'Update Lines' option, create a relevant query and use the 'View Query Result' button to get a listing of the extensions and their settings. The forwarded numbers will show up under 'Fwd All Destination'.

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