Attendant Console Park issues

Unanswered Question
Oct 26th, 2007
User Badges:

I have a customer using the console software, and is set up with 3 users. The issue we are experiencing is when they park a call if all users are not logged in then the call does not show up in the parked call box. If they do log in then everything works fine. Any thoughts?

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 4 (1 ratings)
Loading.
gogasca Sat, 10/27/2007 - 01:33
User Badges:
  • Green, 3000 points or more

Make sure you dont have Overlapping DialPlan...and you are using AC users with PILOT POINT AND HUNT GROUP...

And in fact call hits PP first...

(Not line groups)

seaman0555 Mon, 10/29/2007 - 05:00
User Badges:

Yes that is the way that it is setup, the routing works correctly, just the park doesnt show up unless they all logged in

Actions

This Discussion