I need to do upgrade from 5.0 to 7.2 IPCC, all the system is duplicated, in doing that upgrade, do I need to do Database upgrade (logger, awd, hsd, webview) or the same Database will work with new version?
Also, is the best senarion to start by part 1 (rogger1, pg1, ipivr1, ccm1) then make part 1 active and start by part 2 (rogger2, pg2, ipivr2, ccm2), while in any case, I can come back to the other part?
Someone suggested to build a new separated system (ip ivr, ccm, icm) and take a copy data from the current system and use it with the new one, then making new system life, so in case any fail, we come back to the current system? Does that work? Is it possible really to take the data from the icm and ccm and ip ivr and deploy it on the new system succesfully?
You have to use BARS to BackUp/Restore IPIVRs and CallManagers.
You have to use normal SQL Server BackUp/Restore for HDS and Logger configuration in IPCC Enterprise (and backup registry keys an all IPCC Enterprise machines).
Hope this helps,