User tracking with Campus Manager 3.3 for Windows.

Unanswered Question
Joe Clarke Mon, 10/29/2007 - 07:25

A missing entry in User Tracking will be caused by the switch to which the user directly connects not being properly discovered (i.e. the switch does not show up with a green switch icon on the Topology Map), the user is connect via a trunk port, or there is an SNMP bug on the switch related to CAM/MAC polling.

The best way to troubleshoot this problem is to pick one missing MAC address and find out to which switch and port that user directly connects. Then rule out the trunk port issue. Next, you need to enable vmpsadmin debugging under Server Configuration > Setup > ANI Server Admin > Debugging Options. Then perform another User Tracking major acquisition, and search through the resulting log for the switch's IP address and hostname as well as the missing MAC address.


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