Determining reason for call termination

Unanswered Question
Oct 30th, 2007
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Using CCM 4.1(3)es99.

Is there a way to determine the reason for termination of calls? I occasionally get users complaining that a call they were on has been dropped. Usually (after sometimes hours of research) it turns out to be due to reasons beyond our control, such as cell phones dropping calls, etc.

It would be nice to be albe to review a log and see the reason a specific call was termination, such as far-end termination, called party hung up, etc., and provide the user with some sort of proof of reason for call termination.

Any thoughts?


T. G. Meyer

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