10-30-2007 09:58 AM - edited 03-17-2019 09:10 PM
I have a few cameras I have not been able to install. When I install unified video advantage software. I then plug the camera in when asked to finish install. I recieve a message that there was a problem with the install of the device and it may not function properly. I then uninstall and reinstall the software this time it installed but it has no video and locks up the machine. I have tried different usb ports to see if issue is with usb ports. This is only happening on a few machines, it installs properly on other machines.
10-31-2007 05:20 AM
A couple of quick questions...
- What version of Video Advantage are you trying to install?
- Have you verified the admin rights of the user installing the software?
--Joe
10-31-2007 09:11 AM
Yes the Users have admin rights. Also the software version is 11.50.0.42618.
10-31-2007 09:12 AM
Yes the Users have admin rights. Also the software version is 11.50.0.42618.
10-31-2007 12:26 PM
I am confused by the Software Version you referenced, because the latest version is 2.0(3).
http://www.cisco.com/cgi-bin/tablebuild.pl/cvta
--Joe
10-31-2007 01:39 PM
Sorry, I was looking at something else when i typed it. It is version 2.0
11-01-2007 06:11 PM
The only things I can suggest are trying the latest release, and compare the PCs to see if they have any weird software differences (firewall, AV, Windows Hotfixes). Sorry, I don't have any other ideas...
--Joe
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