Can anyone point me to a manual that says how to setup Agent to Agent transfers in CAD?
I have my agents associated to a Team, which is mapped to dialed number 9999, which is mapped to a routing script that uses the Queue to Agent Node.
We have a CTIOS app that when you hit the agent transfer button, it prompts you for your 4 digit agent id, then behind the scenes it knows to dial your team extension and append the 4 digits you just added and make the transfer.
Not sure how to do it in CAD?
Thanks for your help!