10-30-2007 05:52 PM - edited 03-18-2019 08:01 PM
Hello,
I have two DID numbers (xxx-xxx-9937,xxx-xxx-9990)
configured. DID numbers are working fine.
Also I added Ext.9937 and 9990 as unity subscribers. When caller dials main number , then press
Ext.9937 or 9990, I got the following result:
(9990) -----> the call goes to the receptionist
9937)------>caller could hear " system does not recognise that as a valid entry"
I changed 9937 to 2937, 9990 to 2990, then the call could go through.
(2xxx is for regular users, 9xxx is new in unity system with 9937 & 9990 only)
Anybody got any idea? Is it related to Unity design? Your reply is appreciated.
Howard
10-30-2007 07:59 PM
Can you turn on "Call Viewer" from unity tools depot and see what the called number and calling number.
Next step would be check "Call Routing" to see if there arey rules which were set?
10-30-2007 08:46 PM
Well, I run status monitor and see the calling number
And I also create 9928 in Unity for test. The situation is like 9937, the caller could hear " .. that is not a vaild entry". After I change 9928 to 2928, the caller could hear " ...please wait, I will transfer your call". This sounds normal.(Even I haven't create Ext. on CCM)
I have no clue now.
Howard.
10-31-2007 08:54 AM
Do you have any caller restrictions setup for 9XXX. Typically, this turned off by default in Unity. Their is a dialing rule in the caller restrictions table that is limiting this connection (or blocking it)
10-31-2007 10:06 AM
I don't think restriction tables would get you to the "...did not recognize..." prompt. Sounds more like the 9 is getting lost when it is the first digit entered. I'd check the Call Input settings for the Call Handler. Could be having an issue with the 9 key being set to Ignore and Lock.
-Eric
11-08-2007 06:17 PM
Thank you all.
The issue is related to main call handler.
Created a new call handler and works fine now.
Howard
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