Error accessing Phone Configuration page in Call Manager

Unanswered Question
Oct 30th, 2007
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I used BAT to delete auto-generated device profiles. Status and log file showed records were deleted successfully, however, I get the following error message when attempting to access the phone configuration page:


The following error occurred while trying to retrieve the information for the requested phone.

selecting device: OK

Getting RIS for device: OK

Getting device properties: OK

authenticationStr [object Object]OK

keySizeList 2OK

certOperationList 1OK

upgradeFinishTime 2005:7:23:10OK

LSCStatus 1OK

packetCaptureMode 0OK

packetCaptureDuration 60 DONE selecting device: OK

Getting hotelling info:

The current item or one of its properties is not valid. It may have been deleted since the page was last refreshed. (2)

Restarting our Pub and Subs did not resolve issue.

Any suggestions?

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smalkeric Mon, 11/05/2007 - 14:23
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From the error, seems like a database corruption for the phone. You might just need to delete the phone and delete it from Unassigned DN list and then try to add it back in again . if this does not work trymodifying entries in the SQL TB .. IKEdevice_defaultprofile


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