I've CEM 5.0 SR3 integrated with ICM 7.1.
I've 196 total Skill Groups in CEM (ICM routed + CEM routed). When I am trying to create one more ICM routed Skill Group, I am getting the error "nomoreskillgroupsalloweddmaximum". I've tried creating CEM routed Skill Group but getting same error.
I can successfully create the agents however.
Any help will be appreciated.