Phone Extension w/ a different voicemail box #

Unanswered Question
Oct 31st, 2007

All, How can I get the MWI light to show on a phone that has an extension different than the voicemail box #?

I have this problem too.
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k6lw Wed, 10/31/2007 - 09:56

In the messages tab just enter the number(s) you want to activate the MWI on. Enter the complete number and not the template.


k6lw Thu, 11/01/2007 - 10:07

In system admin under subscriber is a message link. About half way down on the page is the MWI block. As long as all numbers are in the same integration, just add the additional numbers to the block and the MWI indicator should work. Normally you just enter X to light the mailbox extension. to light others, enter the digits of the extension. So if you had 4-digit dialing, enter 1234 (or whatever your second line is) as the second extension. This works with Version 4.2 of Unity.

Rajesh Revuru Wed, 10/31/2007 - 09:57

Usually, of the phone extension is not the primary extension, you will only get envelope, not the MWI lights

You can add that as shared line, and then it will display envelope indicating that it has voicemail


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