CAD goes from Ready state to Not Ready state for no reason

Unanswered Question
Nov 1st, 2007


We are using IPCC Express.

Cisco Application Administration - 4.0(4)SR01_Build029

Package: IPCC Express Premium


1) CAD goes from Ready state to Not Ready state for no reason. This is happening for only one particular agent.Not for all the agents.

2) Agent 'B' is facing a problem while she is logged in. Whenever she is on Ready Mode for 1 hour 30 mins, and even if she crosses this threshold by seconds Counter of the time becomes 0.

Need urgent help.

I have this problem too.
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Anonymous (not verified) Tue, 11/06/2007 - 13:21

If an agent misses two consecutive routed calls, it will be forced to NOT READY state. There is another resaon. The Computer Telephony Integration (CTI) ports associated with the application do not have a calling search space (CSS) applied in the Cisco CallManager configuration that allows the CTI ports to transfer the call to the agents. In other words, the partition applied to the agent ICD directory number (DN) needs to be in the CSS applied to the CTI ports. If there is no CSS applied to the CTI ports, the transfers also fail. CTI ports must have a CSS configured.


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