We are using IPCC Express.
Cisco Application Administration - 4.0(4)SR01_Build029
Package: IPCC Express Premium
1) CAD goes from Ready state to Not Ready state for no reason. This is happening for only one particular agent.Not for all the agents.
2) Agent 'B' is facing a problem while she is logged in. Whenever she is on Ready Mode for 1 hour 30 mins, and even if she crosses this threshold by seconds Counter of the time becomes 0.
Need urgent help.