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IPCCX:Problem in "Agent Not Ready State"

krishnamurthy.mh
Level 1
Level 1

‎11-01-2007 02:32 AM - edited ‎03-14-2019 01:29 AM

Hi,

We are running IPCC Express premium 4.0.

we are facing a problem: If Agent is in "Ready state" for 45 mins,(after 45mins)automatically Agent state goes to "Not ready state"

Please help me out to resolve this problem.

Regards,

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Abdulbaseer Mohammed
Level 4
Level 4

‎11-13-2007 11:45 PM

Krishna,

Sorry to hear about your troubles. Sounds like its set in your desktop. go to your desktop administrator and change the idle time out.

If you are not using the desktops but just 79xx you can go to CRS RMCM and change that.

Thanks,

Baseer.

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