shared line overlays

Unanswered Question
Nov 1st, 2007
User Badges:

ccmexpress version 4.1.

I have 2 phones ext 101 and 102.

they have overlaid shared line extn no 199.

the reason for this is that extn no 199 is part of a hunt group. scenario is

if no one answers main no (extn 100)

then it rings extn 199, the two phones 101 and 102.

When either of those phones answer the call, they can transfer the caller to a relevant extn. however when the intended target's phone rings it displays the calling number as 199 and not the person's real extn (101,102) I understand why this is happening, but would like to know if there is a way of having the proper extn as the calling number.

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.

Actions

This Discussion