7911G does not booting

Unanswered Question
Nov 2nd, 2007

hi,

7911g ip phone does not booting, power is ok, no display comming, only mic lite is on

can u help me for soliving this problem

I have this problem too.
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Paolo Bevilacqua Fri, 11/02/2007 - 06:15

Do a factory reset:

Press # while powering on. release when laad flash in sequence. Press 123456789*0#

At this point the phone will look for term11.default.load on TFTp, you need to have that file plus the associated FW components on your TFTP server.

Hope this helps, please rate post if it does!

rob.huffman Fri, 11/02/2007 - 06:21

Hi Sunish,

Here is the reset info;

To perform a factory reset of a 7911G phone, follow these steps:

Procedure

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Step 1 Unplug the power cable from the phone and then plug it back in.

The phone begins its power up cycle.

Step 2 While the phone is powering up, and before the Applications Menu button flashes on and off, press and hold #.

Continue to hold # until the message LED on the handset flashes on and off in sequence in red.

Step 3 Release # and press 123456789*0#.

You can press a key twice in a row, but if you press the keys out of sequence, the factory reset will not take place.

After you press these keys, the message LED on the handset flashes faster in red and the phone goes through the factory reset process.

Do not power down the phone until it completes the factory reset process and the main screen appears.

http://www.cisco.com/en/US/products/hw/phones/ps379/products_administration_guide_chapter09186a00805adaec.html#wp1085546

There is also an alternate method in this Tac document which was kindly provided by Paolo (Thanks Paolo!)

http://www.ciscotaccc.com/kaidara-advisor/voice/showcase?case=K43691258

Hope this helps!

Rob

EDIT: Paolo, hope all is well with you :) Please remember my typing skills are that of a pre-schooler!

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