IVR in Unity Connection 1.2

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Nov 2nd, 2007
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I want to enable IVR system in Unity Connection 1.2 . We r using CallManager 5.1 and 2800 voice Gateway with E1 termination ,100 DID nos.


Main req. is to enable IVR , so that when a caller press a Key say "1" the call has to reroute to another call centre where calls handled, Other calls handle locally in the same network.


I didn't see any option to reroute calls to external number (say 23456790)

only extension or greetings are seen.


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Rob Huffman Fri, 11/02/2007 - 05:32
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Hi Jerome,


You should be able to set an external number instead if an extension. Press 1 - Links to 9 (if 9 is your access #) plus 23456790.


Hope this helps!

Rob

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