announce transfer

Unanswered Question
Nov 2nd, 2007

recemptist takes a call, does not want to transfer unless person wants to take call, does the transfer, hears the start of voice mail, retrieves the call, meanwhile the voice mail user has a music on hold message in their mail box. Any way around this?

I have this problem too.
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rob.huffman Fri, 11/02/2007 - 09:44

Hi Bill,

This is a problem we've seen from time to time and can be fixed just with a new method of doing this Transfer/Retrieval. When the Receptionist hears the start of the users Voicemail they need to use the "End Call" Softkey, then they will still be left with the original caller sitting on Hold and can use the "Resume" Softkey to get them back on the line. Works every time :)

Hope this helps!

Rob

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whanson Fri, 11/02/2007 - 11:48

Rob,

thanks a bunch. Are there any more elegant ways either cisco or 3rd party that you know of which allows you to find out if party at the other end is alive?

Bill

rob.huffman Sat, 11/03/2007 - 09:18

Hi Bill,

The only thing that may give the Receptionist more info about that status of users is Presence. Have a look;

When you configure Presence in Cisco Unified CallManager Administration, an interested party, known as a watcher, can monitor the real-time status of a directory number.

A watcher can monitor the status of the presence entity (also called presentity) with the following options:

BLF/SpeedDial buttons

Missed call, placed call, or received call lists in the directories window

Shared directories, such as the corporate directory

Call lists and directories display the BLF status for existing entries. When you configure BLF/SpeedDial buttons, the presence entity displays as a speed dial on the device of the watcher.

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00806b7f26.html#wp1155652

Hope this helps!

Rob

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