- Silver, 250 points or more
Quick question. On unity connections caller input, is there a way to disable the dialing of extensions like there is in full blown Unity caller input settings?
The problem we had was we had a new call handler we working on and had set the caller input to be locked, but when you entered like 521 it would transfer to extension 521 and not do what option 5 went to and 5 was a locked key.
We had saved the caller input, but when we went under caller input and chose 'save caller input settings' , after this was done it started working as expected. Does save caller input settings do something different then a normal save?
If the dialing of extensions can't be disabled in unity connections, is the way to prevent that by lowering the time for additional digits down really low?