I received a panicky call from a client saying they've "lost" PRIVILEGED access to their VPN3000 from inside LAN and outside WAN HTTPS connections.
connectivity and logon are ok. They can admin the hardware but, I'm told, everything under the ADMINISTRATION tree is being prohibited.
For example, ADMINISTRATION > ACCESS RIGHTS, results in "You do not have sufficient authorization to access the specified page." being displayed.
They had inside-only and were trying for inside and outside both.
I suspect, though am not sure, they added networks n.n.n.n/m.m.m.m to the workstation manager settings screen and something is incorrect and, consequently, they can connect/login BUT CANNOT ACCESS THE ADMIN areas.
Since admin/privileged http/https access appears pooched, I tried ssh and it is similarly not exposing the admin/mgmt commands.
Please ... What is the recovery procedure.
Console access and then from console go into admin/mgmt, or is something more required?
We don't normally do the vpn3000's so this is new territory for us.
All help appreciated (concise steps most helpful owing to our vpn3000-noob status).