Rob Huffman Mon, 11/05/2007 - 12:58
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Hi Paul,


These are two of the third party vendors that have highly rated recording systems for CCM. I'm sure others here can weigh in with some other options :)


Telrex


http://www.telrex.com/callrex.htm


Cistera


http://forums.cisco.com/eforum/servlet/IPCApps?page=Applications_Showcase1


Hope this helps!

Rob



e.huntley Tue, 11/06/2007 - 07:03
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I did a Telrex install recently and it seemed to work quite well.


Pretty simple install and user interface.

kelvin.blair Tue, 05/06/2008 - 05:33
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Take a look at Knoahsoft as well..

Jigneshshah219 Thu, 05/24/2012 - 01:20
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KnoahSoft is an innovative provider of VoIP-based call recording, agent performance management and analytic tools for enterprise and SMB contact centers.Today our solutions are used in leading financial, telecommunications, government, BPO and healthcare enterprises and call center organizations throughout the world. KnoahSoft is privately held, profitable and headquartered in Henderson, Nevada with dedicated professionals located around the world.


Specialties : -


Call Recording, Quality Management, Coaching and eLearning, Survey and Speech Analytics, Workforce Optimization

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