Integrate IPCCX with External Apps

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Nov 6th, 2007
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Hi:

Is there a way to integrate IPCCX with an external application?

Suppose I have an Application that generate N outbound calls. Can I put these calls into the IPCCX CSQ to be processed by an Agent?

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smahbub Tue, 11/13/2007 - 11:28
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There are also several features that enable customers to integrate various Cisco IP Communications products seamlessly into their Customer Interaction Network: "Cisco IP Communicator replaces Media Termination "Support for Customer Voice Portal (CVP) 3.0 (for all IPCC/ICM Enterprise and Hosted Edition deployments, except for the System IPCC Enterprise deployment) "Support for current versions of CallManagersee the Cisco IP Contact Center Enterprise Edition Software Compatibility Guide for a complete listing

http://www.cisco.com/univercd/cc/td/doc/product/icm/ipccente/ipctt_cg.pdf


Abdulbaseer Mohammed Tue, 11/13/2007 - 23:23
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The answer is yes.


IPCC X users usually are looking for easy and smimple way out, if this is the case?


You can have your external app generate calls and conference that to a local DN or JTAPi port where you have an app pointing to IPCCx CSQ.


This is not recommended but quick and dirty way .



Baseer.

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