11-07-2007 04:01 AM - edited 03-15-2019 07:06 AM
Hi there,
We are trying to have the call forward feature working using 7940 SIP phones and call manager 5.1.
The problem is that if we try to call a phone that was set to forward all its incoming calls to another number, via the "CFwdALL" button, we get a "reorder" error message on the calling phone.
But if we set the phone to forward all its incoming calls using the "Directory Number Configuration" on CCM5 , everything works fine.
Any idea on why we have that behaviour ?
I hope i was clear.
Thank you !!
11-07-2007 06:28 AM
Also, according to the traces, this is what happens :
Phone A tries to call Phone B which is configured via the softkey "CFwdAll" to forward all its incoming calls to Phone C.
- Phone A sends a SIP invite to CCM5
- CCM sends this SIP invite to Phone B
- Phone B replies with a "302 moved temporarily"
- CCM sends a SIP "503 service unavailable"
Thanks !
11-07-2007 07:35 AM
It works now.
We forgot to select the appropriate CSS in "Rerouting Calling Search Space" on the Phone Configuration page.
Thanks.
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