CAD - Chat Monitoring

Unanswered Question
Nov 7th, 2007

Is there any way to monitor an agent's "chat" function within the Cisco Agent Desktop software? We want to make sure that "chat" is being used as a business tool and nothing else. Any feedback appreciated.

I have this problem too.
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Steven Crumbaugh Thu, 01/27/2011 - 12:32

Logs are kept on the agent PCs in: C:\Program Files\Cisco\Desktop\log\transcripts

Hope this helps,


david.macias Thu, 01/27/2011 - 17:00

Last I checked these logs are only kept for the duration of the chat.  Althougth, I might be confusing CAD with CTIOS.  If that's the case disregard.


joesnyde Sat, 01/29/2011 - 04:15

Hi Joe,

I tested the chat function from an agent to the supervisor. The logs are located on the PC C:\Program Files\Cisco\Desktop\log\transcripts. After I closed the agent and supervisor applications the transcript is still on the PC.

2011-01-29 07:11:39.000:From: 2104 (Agent)  To: super  Priority:   Type: Chat-Supervisor  Message: Good Morning
2011-01-29 07:12:23.859:From: super (Supervisor)  To: 2104  Priority:   Type: Chat-User  Message: Good day




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