Tone on hold file.

Unanswered Question
Nov 7th, 2007

Hi there..

I have a CCME system with an external product from Stonevoice doing call queueing. I am looking to make the queue music a reassuring tone.

What I am looking for is a sound file for tone on hold. Similar to that of when there's no music on hold configured CME will produce a conforting tone when people are placed on hold.

I've searched the cisco sites and google for ages and cant find anything.

Can anyone recommend me a place to download anything like this? A program to create something like this or steer me in any helpful way?

Thanks for your help.

David

I have this problem too.
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allan.thomas Wed, 11/07/2007 - 12:03

Have you considered using your country ringing/alerting tone specifically as the music on hold source?

The following link has a vast source of telecom information including wav files with ringing.

http://www.telephonetribute.com/

Regards

Allan.

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