I'm building a simple script in ICM which has to play a welcome prompt and then queue to a skill group while an agent become ready.
To play the welcome prompt, as you can see in the attached picture, I use a translation to VRU node and then a Run Ext. Script Node which points to the IPIVR script containing just the prompt.
The problem is that after the prompt is played tha call is disconnected...is this the best way to play a prompt? Have you any tip or any example script?
Thank you very much.