IP Phones 7960&7940 is asking for user name and password

nyamuthullas · ‎11-07-2007

Hi all,

We are using cisco ccm 3.3(1) veresion with service pack sr4a.Since 15 days we are facing an issue with 7940&7960 ip phone the issue like while pressing the "Directories" and "Services" button is is asking for authirization(user name & Password).we couldn't able to fix it because we dont have that nuch knowledge in IP Telephony even we tried to get the solutions from experts but they also coudn't able to fix it up.

So,Iam requesting you to please give me some suggestions to fix this issue ASAP.

Thanks in advance...

htarra · ‎11-14-2007

Check that the same username and password are being used that are used to access CCMUSER. Also check that CCMUSER can be accessed. If not, reset the user account from the CCMADMIN account.

The following URLS will help you

Adding a New User (CM 3.1):

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00800c4a11.html

Application Profiles not Shown for User Configuration with DC Directory:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080111b94.shtml

Creating Users, Phones and Associations in Call Manager:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080093f55.shtml

kundangem · ‎11-21-2007

Hi can you please explain for your below line i am not getting it"same username and password are being used that are used to access CCMUSER"same username and password are being used that are used to access CCMUSER..