11-08-2007 06:03 AM - edited 03-15-2019 07:08 AM
Hi
Our client is using CME 4.1 with ISDN E1 Pri connected to PSTN, the client bought a software to record all calls both internally and externally. When calls are done internally they are recorded perfectly, but calls to/from PSTN are recorded with a lot of noise, the software provider said that they need U-LAW codec to have a noise free recoding.
I changed the recording on ISDN interface using the Compand-Type to U-LAW, doing so degraded the whole telephony system quality.
is there is a way to convert to make U-LAW the global codec used by CME.
Thanks a lot
11-08-2007 06:53 AM
Im not too sure if this might be the correct answer but you can change incoming call codecs via the dial-peer voice X VOIP command. and codec GXXX
i think by default its G729.
again not too sure but im sure somone with a bit more experience might be able to shed light
good luck
11-08-2007 06:55 AM
Hi gooding
Thanks a lot for your help unfortunatley the dial peers are configured as pots and needed that way and the codec commands is not available on pots dial peers
11-08-2007 07:06 AM
11-08-2007 08:51 AM
done that as well but didnt work
11-09-2007 04:30 PM
maybe the software provider should take a look from thier side?....i did a install about two years ago with CME 3.X. the recording software we used was Calrex and it still works properly. The CME was setup without any adjustments.
Note: this solution was with FXO ports though.
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