Remove Resouces IPCC Express

Unanswered Question
Nov 8th, 2007
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When I login in to CRA administrator and go to Subsystem / ICD / Resources I see some resouce names that are no longer needed. I cant figure out how to remove them.

They are not in any assigned skills. I have tried disabliing them then going to Inactive agents to remove them but they do not appear in there.

Any suggestions on how to get rid of them?

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joergwesely Thu, 11/08/2007 - 15:38
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They should appear as inactive agents as soon as you remove their ICD/IPCC extension in the Callmanager user configuration (set on "no icd extension" in the device association page).

Live2 Bicycle Sun, 11/11/2007 - 09:02
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Yea thats what i thought as well. Unfortunatlty they do not appear as being controlled by RMCuser in CallManager. The only way I can find the extensions in question (10240, 10241, 10243, 10244) is if I do a search under Route Plane report. Only then does it show up in CCM but it shows up as a line that is NOT on a device or part of a device profile. Its almost like its a phantom line.

lmrscheff Mon, 11/19/2007 - 12:42
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You have to remove thier agent ID from Call Manager first then repeat the steps above.

Live2 Bicycle Mon, 11/19/2007 - 12:47
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Well I actually ended up opening a TAC case. What TAC had me do was go in to DC directory then to CCN Apps. There was a listing there for the ipcc express server. Under the server was agents. He had me remove the agents in there. Once I did this then they appeared in IPCC express under disabled resources and I was able to delete them.

lmrscheff Mon, 11/19/2007 - 13:43
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That's crazy, I would explore that again with TAC. You should not have to go around it that way.


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