cue 3.1 accessing vm externally

Unanswered Question
Nov 8th, 2007

running cue 3.1. integration with CM. Attempting to figure out how to access vm externally. I set up a cti route point forward all to vm and I get a message saying that number does not match any mailbox goodbye. Can't hit # or anything.

I have this problem too.
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Markus Schneider Thu, 11/08/2007 - 13:13

You don't want to set up a number to forward all. If a call is presented to CUE with forwarding information, it assumes that it's supposed to route the call to a mailbox. If the pilot number is not a DID number, then you need to set up a translation pattern that translates the DID number you want to use to the CUE voicemail pilot number.

ualex Mon, 11/19/2007 - 11:21


I have the same question/problem.

I have CCM with CUE. I've created a DN in CCM that forwards all calls to the voicemail pilot.

I have an AA in CUE at wich I have a script that I can enter the DN which is forwarding the call to the voicemail pilot.

When I go through this, I receive a message "a number does not match any mailbox, goodbye"

What should I do to fix it.



Markus Schneider Mon, 11/19/2007 - 11:35

If this is a custom AA script, then you could use the Call Subflow (voicebrowser.aef) step instead of a Call Redirect step (pointing to the voicemail pilot number). The only problem is that if you have a call that is forwarded to the AA. You still should use a translation pattern to get to the AA pilot number, not a RP with call forward all.


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