Cisco 7960 Dial Tone Busy

Answered Question
Nov 8th, 2007

I have a phone setup to work in our Callmanager system. It can receive outside calls to its number. Internal calls can be made. When attempting to make a call going out, by dialing 9 then the number a fast busy follows it. I have reset the information to the phone, and still getting the same results.

Any ideas on what is happening or a step missed?

I have this problem too.
0 votes
Correct Answer by Rob Huffman about 9 years 2 months ago

Hi Robert,

You are most welcome :)

Take care,


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Overall Rating: 5 (1 ratings)
Rob Huffman Thu, 11/08/2007 - 13:25

Hi Robert,

It sounds like the CSS (Calling Search Space) setting on the phone is set up for a restrictive level which cannot make Outgoing calls. The easiest way to test this is to find a working phone and match the CSS Settings.

Hope this helps!



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