E1 link comes up only after shut / no shut of serial interface

Unanswered Question
Nov 9th, 2007

Hi all,

I have a problem with a E1 link connected to a 2811 with a NM-1CE1T1-PRI (running c2800nm-advsecurityk9-mz.123-11.T10.bin). If I plug in the cable to the router, Layer 2 will not come up. I have to shut/no shut the serial interface to get it work.

I do also get the following error message:

*Sep 19 15:44:08: ISDN Se1/0:15 **ERROR**: service_queue_from_physical_layer: controller state isn't up, and got ISDN_PH_ACT_IND

Does anyone know what this means? I couldn't find any information nor a bug for this behaviour.

Many thanks,


I have this problem too.
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Paolo Bevilacqua Fri, 11/09/2007 - 08:32


This can be a bug with the card firmware, suggest you upgrade to 12.4(17) that is latest mainline and check again.

Hope this helps, please rate post if it does!

ibrahima.tacko Sat, 11/10/2007 - 05:20

Hi Steffen,

I'm sorry, because it's not to give you an anser but to also to ask a question about the problem i face in the same controller NM-1CE1T1-PRI runnning in cisco3725.

when i try to configure the channel-group, the routeur restar and generat this error:

%Error opening tftp:// (Timed out)

*Mar 1 00:03:31.027: %SYS-4-CONFIG_RESOLVE_FAILURE: System config parse from (t failed

%Error opening tftp:// (Timed out)

*Mar 1 00:03:49.227: %SYS-4-CONFIG_RESOLVE_FAILURE: System config parse from (t failed

Also when i lunch this commande:

cisco_alc3(config)#card type e1 2

it gives this error:

et2_write_cmd: pa is not up Configuration failed


Does anyone know what this means? I couldn't find any information

Thanks for all,


Paolo Bevilacqua Sat, 11/10/2007 - 13:05

Hi, please configure "no service config", also upgrade code to latest, chances are all problems will go away. Failing that you may need help from cisco TAC for possible HW replacement.

Hope this helps, please rate post if it does!

ibrahima.tacko Mon, 11/12/2007 - 07:31

Hi Bevilacqua

Is your response is for me? In this case how can i upgrade code to latest? what's the command?

Thank for all!!!


Paolo Bevilacqua Mon, 11/12/2007 - 16:12


to upgrade code you need CCO customer level access to download, for this you need service contract aka smartnet avaialble at cisco resellers. Else ask your vendro to provide ip voice 12.4(11)XJ4 for you.

After you download the image, copy to a tftp or other server that you have, do copy into flash and reload.

ibrahima.tacko Tue, 11/13/2007 - 18:44

Dear Bevilacqua

I would like to have more details about this.

What the ip voice 12.4(11)XJ4 means? and aloso service contract aka smartnet ?

Thanks for your help.



Paolo Bevilacqua Wed, 11/14/2007 - 02:07


That is a designation for an IOS software version.

The service contract is something that you buy from a cisco reseller, and gives you the right of downloading software, open technical cases with cisco, and have your hardware replaced in case of failures.

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