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Phone stats for multiple queue's

jake-savage
Level 1
Level 1

‎11-09-2007 08:29 AM - edited ‎03-14-2019 01:31 AM

Does anyone know of a way to get the ACD stats page to show stats for multiple queues at the same time? So if ABC queue has 10 users logged in and 10 in the queue, and XYZ queue has 5 logged in and 5 in the queue, the stats page would show a total of 15 users logged in and total of 15 in the queue?

I've been trying to do this within the stats.aef script but I can't get to show stats for more than 1 queue.

-Jake

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jake-savage
Level 1
Level 1

‎11-09-2007 08:44 AM

Well I figured out one way.

Get reporting statistic - Report Object - Overall IPCC Express = win

However, what if they want to report on 2 of 5 queues? Hmm...

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