Call-forward no answer timeout

dboll · ‎11-09-2007

The default setting for call-forward noan is 10 seconds. Is there a way to modify the default setting?

Rob Huffman · ‎11-09-2007

Hi David,

There sure is, can you tell us what version of CCM or CME you are running. That way we can get you the required info :)

Thanks,

Rob

dboll · ‎11-09-2007

Sorry forgot to include that. CME 4.0(3) and CUE 3.0.1.

Rob Huffman · ‎11-09-2007

Hi David,

No Worries! This can be adjusted on a set by set basis or via an ephone-template (this may be where your current 10 second setting is coming from). Have a look;

call-forward noan

To configure call forwarding so that incoming calls to an extension (ephone-dn) that does not answer are forwarded to another number, use the call-forward noan command in ephone-dn or ephone-dn-template configuration mode. To disable call forwarding, use the no form of this command.

call-forward noan target-number timeout seconds

timeout seconds - Sets the duration that a call can ring with no answer before the call is forwarded to the target number. Range is from 3 to 60000. There is no default value.

From this good CME doc;

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/command/reference/cme_c1ht.html#wp1063669

Hope this helps!

Rob

dboll · ‎11-09-2007

Rob,

I know you can set it on a set by set basis, but my problem is different. All extensions are set with call-forward noan timeout of 20 seconds, but if I click on "Forward CFNA/CFB" within a User Profile of the GUI and it sets the call-forward noan timeout to 10 seconds for the users extension. I don't use templates.

Thanks,

David

jjoseph01 · ‎02-26-2008

This was very helpful to me. Thanks.