We have Cisco Unified CallManager 5.1 and I've been trying to add a new MoH source. The file I've uploaded to the server is a .wav. I've tried a number of different formats and sample rates suggested by both our contract support and a Cisco white paper. The .wav translates with no errors and I create a Music on Hold Audio source with that .wav. I've set the DN to use that audio source but when tested I get nothing when a call is placed on hold.
If someone has a clue in their clues closet for me, I'd appreciate it.