Has anyone run into this issue before ? Please share your thoughts !!
I am running CCM 4.1.3 sr5d, I am experiencing a strange problem on this one specific phone. This phone (a 7940) was once assigned to a call center agent (CAD agent) and there were two extensions configured on this phone (32937 and 2937). Now that the agent is no longer with the company and I've deleted the extensions but for some reason when I dial 2937 the call get forworded to Unity even though 2937 is no longer exist in CCM. And so far I am not able to duplicate the problem on a different phone.
thanks very much in advance !! any feedback will be highly appreciated !!!