Have one message stuck in Normal Queue under Bridge 3.1.1 system admin

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Nov 9th, 2007
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When I open up the bridge system administration page and click on Queue status - for one of my Octel nodes, I see '1' Normal message. I have checked the bridge in/out directories, restarted the Unity bridge service, restarted digital networking to no avail. Is this a caveat in the Unity Bridge release 3.1.1 or is there anything I can check?


Any help would be greatly appreciated.

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navinger Fri, 11/09/2007 - 15:20
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Hi,


First, I'd recommend installing the BANANA tool that's on the Bridge CD or available on http://www.CiscoUnityTools.com. BANANA parses the SFLOGs and helps present the data in the SFLOGs in a more user friendly way.


I'd also recommend working through the Bridge Troubleshooting chapter here: http://www.cisco.com/en/US/docs/voice_ip_comm/bridge/31/networking/guide/31ex/bnete09.html


Skim through the overview section to get an idea of the various logs available. And then

focus on the section "Are Outbound Calls Attempted?" here: http://www.cisco.com/en/US/docs/voice_ip_comm/bridge/31/networking/guide/31ex/bnete09.html#wp1073935


Nancy


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