Have one message stuck in Normal Queue under Bridge 3.1.1 system admin

niquresh · ‎11-09-2007

All:

When I open up the bridge system administration page and click on Queue status - for one of my Octel nodes, I see '1' Normal message. I have checked the bridge in/out directories, restarted the Unity bridge service, restarted digital networking to no avail. Is this a caveat in the Unity Bridge release 3.1.1 or is there anything I can check?

Any help would be greatly appreciated.

navinger · ‎11-09-2007

Hi,

First, I'd recommend installing the BANANA tool that's on the Bridge CD or available on http://www.CiscoUnityTools.com. BANANA parses the SFLOGs and helps present the data in the SFLOGs in a more user friendly way.

I'd also recommend working through the Bridge Troubleshooting chapter here: http://www.cisco.com/en/US/docs/voice_ip_comm/bridge/31/networking/guide/31ex/bnete09.html

Skim through the overview section to get an idea of the various logs available. And then

focus on the section "Are Outbound Calls Attempted?" here: http://www.cisco.com/en/US/docs/voice_ip_comm/bridge/31/networking/guide/31ex/bnete09.html#wp1073935

Nancy