Untiy Call handlers and forwarding to extensions not in subscriber list

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Nov 9th, 2007
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I have a call handler that accepts user input (ext's). I send the caller to "subscriber system transfer". Works for extensions that are subscribers. However we also have 4 digit dial to nortel phones on the other side of a QSIG trunk. Of course we can dial those from a phone but I can't seem to forward thru these call handlers to the nortell extensions. Any way around this???

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Rob Huffman Fri, 11/09/2007 - 16:38
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Hi Tom,

You could set these Extensions up as Internet Subscribers, which does not require a User License but does allow them to be listed in the directory and to be able to be dialed from the Call Handler.

Creating Internet Subscriber Accounts


Hope this helps!



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