Untiy Call handlers and forwarding to extensions not in subscriber list

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Nov 9th, 2007
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I have a call handler that accepts user input (ext's). I send the caller to "subscriber system transfer". Works for extensions that are subscribers. However we also have 4 digit dial to nortel phones on the other side of a QSIG trunk. Of course we can dial those from a phone but I can't seem to forward thru these call handlers to the nortell extensions. Any way around this???

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Rob Huffman Fri, 11/09/2007 - 16:38
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Hi Tom,


You could set these Extensions up as Internet Subscribers, which does not require a User License but does allow them to be listed in the directory and to be able to be dialed from the Call Handler.


Creating Internet Subscriber Accounts


http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_feature_guide_chapter09186a0080449a88.html#wp1039005


Hope this helps!

Rob




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