Introducing business schedule support for B-ACD / AA

Unanswered Question
Nov 11th, 2007

Hello,

I was in the need to set an inflexible business schedule *and* proper call management with queues, for which I was using CME's B-ACD.

I tried to use a co-resident CUE for that, but ran into problems that prompted me to code that directly into the B-ACD/AA script.

For now, only day-of-week and time based schedules can be configured, holidays are not supported yet, although I might add that in the future.

The configuration details are explained in the script itself that you can access at:

http://pbevila.fastmail.fm/public/app-b-acd-aa-2.1.2.2-pl2.tcl

Will appreciate any feedback here or to the email address present in my profile.

I have this problem too.
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Paolo Bevilacqua Thu, 11/22/2007 - 15:07

Thanks for the appreciation and good luck!

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