Introducing business schedule support for B-ACD / AA

paolo bevilacqua · ‎11-11-2007

Hello,

I was in the need to set an inflexible business schedule *and* proper call management with queues, for which I was using CME's B-ACD.

I tried to use a co-resident CUE for that, but ran into problems that prompted me to code that directly into the B-ACD/AA script.

For now, only day-of-week and time based schedules can be configured, holidays are not supported yet, although I might add that in the future.

The configuration details are explained in the script itself that you can access at:

Will appreciate any feedback here or to the email address present in my profile.

adickinson · ‎11-22-2007

Hi,

That is great, and works well - it has saved me a lot of trouble!

paolo bevilacqua · ‎11-22-2007

Thanks for the appreciation and good luck!

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paolo bevilacqua · ‎06-07-2008

I've finally added support for holidays schedule to my "PL2" branch of B-ACD/AA:

This way you can predefine all holidays, either fixed for any year, or moving from year to year.

The idea is to give to the installations where CUE is not available, an easy way to support hours and holidays schedules.