Does anyone has any sample scripts for credit card IVR?? (e.g. check card activation, check balance enquiry, change PIN etc).
I have a customer's call flow where there are 3 tables in total. One table called card_details has all the card details, while the other table card_result has the result code of the database connection. The last table is for card transaction.
The trouble i have is that there are about a total of 7 result code from card_result table. what can i do such that say if i get the success code from database (A001), then ipcc will goto the other table (card details) to get all the card info. However, for each of the other 6 error codes (A002 to A007), it will all be split into 6 different prompts??
Thanks in advance