CiscoWorks LMS Data base

Unanswered Question
Nov 12th, 2007


For more than ones I had the following problem:

When I installed the CommonServices if the LMS 2.6 I want to continue to install the CampusManager and other compenents it can't continue as the service of the CW doaemon won't to stop.

I that case I changed the service to manual start up.

After completing the installation, the C lost the connecton with the licensing server?? and any compenent won't to run unless all services are running??

Is it due that what I did? Do I can do that in a another manner to stop the service to let the other compenents to be installed?


I have this problem too.
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Joe Clarke Mon, 11/12/2007 - 08:47

Sometimes you need to set CiscoWorks Daemon Management to Manual, then reboot to install updates. Provided you set the service back to Automatic, then reboot again, everything should come back up. Note: do NOT change any of the other services' startup parameters as this will break LMS.

omar.elmohri Mon, 11/12/2007 - 12:54

That's OK

Butnow my problem is that I uninstalled all CiscoWorks, and I installed it back again and the problem still the same?

Joe Clarke Mon, 11/12/2007 - 13:04

Shutdown CiscoWorks, then post the output of netstat -a -n -o -b.

omar.elmohri Wed, 11/14/2007 - 06:41

I reinstalled all LMS. But the problem still the same.

On the process I see that the DCAServer Never started unless all services are running.

That can be caused by Windows? I have a Windows 2003 R2.

Other processes like ANIServer and others are also down.

Any explain??

Joe Clarke Wed, 11/14/2007 - 08:50

Not without more information. You will need to enable DCR debugging, but in LMS 2.6, this is not a straightforward process. Therefore, I recommend you open a TAC service request so that they can guide you through this.

omar.elmohri Wed, 11/14/2007 - 10:34

Is that problem still unless I reinstall Windows? because that's what I did.

I installed Windows, next the CommonServices. just before I tried to see, and I found that problem. and I installed before this copie of LMS, so there isn't a problem with the media.

I need to have a license to open a TAC service, and I'm using now an evaluation.

Joe Clarke Wed, 11/14/2007 - 10:53

Unfortunately, without a debug log, I cannot say exactly what the problem is. This may be database related, hostname related, certificate related, or something else. Please post screenshots of all of your services in the Services control panel as well as the output of pdshow.

omar.elmohri Thu, 11/15/2007 - 05:00


do there is somethings to avoid during installation or before installing, because the problem apears at my first installation. unless the same disk I used it before form many installations.

Joe Clarke Thu, 11/15/2007 - 08:14

The only thing I recommend doing prior to a Windows installation is to disable anti virus software, and if this is Windows 2003, set the TEMP and TMP environment variables to something short like C:\WINDOWS\TEMP.

omar.elmohri Tue, 11/20/2007 - 10:59


When doing a self-test, the faild and announces that there is an nslookup failure

Joe Clarke Tue, 11/20/2007 - 11:02

what is the specific failure message? It could be you lack a proper resolver configuration, or it could just be safe to ignore.

omar.elmohri Tue, 11/20/2007 - 13:07

On the server, DNS is OK, and the server is not a domain memeber, and I don't think that it needs to be.

If there is some specific DNS configuration for LMS?

Joe Clarke Tue, 11/20/2007 - 15:25

You need to make sure the server's short hostname and fully qualified hostname are resolvable as well as the server's IP address, localhost and

These IPs and hostnames can be resolvable either via DNS or by local hosts file.

omar.elmohri Sun, 11/25/2007 - 03:14

I can access the localhost and also the

but I cannot access using

There is no problem when I access the web server of LMS. But it cannot syncronize with the DCR and licensing server also. so the CampusManager don't work.

Joe Clarke Sun, 11/25/2007 - 11:15

If doesn't work, you will need to fix the IP configuration on your server. The loopback interface and must be bound.


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