CUE user problem

Unanswered Question
Nov 12th, 2007

i have a basic problem here: I already made the integration beteween CME and CUE. The problem when i dial the CUE Pilot number, i receive the prompt for the user, but when i tried to enter the user, the system, ask me again for the user (the users was already created at the ephone level and imported to CUE using the wizard). i`m tryng to figure out if this is a codec issue or DTMF or ¨layer 8¨ :)

i will appreciate ur comments.

regards

I have this problem too.
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Markus Schneider Mon, 11/12/2007 - 18:34

It might not be getting any DTMF tones. On the dial-peer do you have 'dtmf-relay sip-notify', for example:

dial-peer voice 101 voip

destination-pattern 82011000

session protocol sipv2

session target ipv4:14.86.30.2

dtmf-relay sip-notify

codec g711ulaw

no vad

!

Then on CUE, you (by default it should have this) need sip-notify if you do:

SIP Gateway: 14.86.30.1

SIP Port Number: 5060

DTMF Relay: sip-notify,sub-notify

MWI Notification: sub-notify

Transfer Mode: attended(REFER)

SIP RFC Compliance: RFC3261

(notice sip-notify under DTMF relay). This would be configured under 'ccn subsystem sip'.

If that still doesn't help, then you'd probably need to turn on some debug to see what's going on. If you can, you could post the 'show run' from both CME and CUE and we could probably see what's going on.

germanhernandez Fri, 11/23/2007 - 10:41

here the configs, i can``t find the sip notify command in cue. I already reset to factory defaults. any help will be aprecciated:

clock timezone America/New_York

hostname br2

ip domain-name localdomain

ntp server 10.26.200.3

software download server url "ftp://127.0.0.1/ftp" credentials hidden "6u/dKTN/

sEuSAEfw40XlF2eFHnZfyUTSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35jwAA

AA="

groupname Administrators create

groupname Broadcasters create

username admin create

username ph1 create

username ph2 create

username ph3 create

username ph4 create

username ph1 phonenumber "3001"

username ph2 phonenumber "3000"

username ph3 phonenumber "3002"

username ph4 phonenumber "3003"

groupname Administrators member admin

groupname Administrators privilege superuser

groupname Administrators privilege ManagePrompts

groupname Administrators privilege ManagePublicList

groupname Administrators privilege ViewPrivateList

groupname Broadcasters privilege broadcast

backup server url "ftp://127.0.0.1/ftp" credentials hidden "EWlTygcMhYmjazXhE/V

XHCkplVV4KjescbDaLa4fl4WLSPFvv1rWUnfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35jwAAAAA="

calendar biz-schedule systemschedule

open day 1 from 00:00 to 24:00

open day 2 from 00:00 to 24:00

open day 3 from 00:00 to 24:00

open day 4 from 00:00 to 24:00

open day 5 from 00:00 to 24:00

open day 6 from 00:00 to 24:00

open day 7 from 00:00 to 24:00

end schedule

ccn application autoattendant

description "autoattendant"

enabled

maxsessions 4

script "aa.aef"

parameter "busOpenPrompt" "AABusinessOpen.wav"

parameter "holidayPrompt" "AAHolidayPrompt.wav"

parameter "busClosedPrompt" "AABusinessClosed.wav"

parameter "allowExternalTransfers" "false"

parameter "MaxRetry" "3"

parameter "operExtn" "0"

parameter "welcomePrompt" "AAWelcome.wav"

parameter "businessSchedule" "systemschedule"

end application

ccn application ciscomwiapplication

description "ciscomwiapplication"

enabled

maxsessions 4

script "setmwi.aef"

parameter "strMWI_OFF_DN" "3998"

parameter "strMWI_ON_DN" "3999"

parameter "CallControlGroupID" "0"

end application

ccn application promptmgmt

description "promptmgmt"

enabled

maxsessions 1

script "promptmgmt.aef"

end application

ccn application voicemail

description "voicemail"

enabled

maxsessions 4

script "voicebrowser.aef"

parameter "logoutUri" "http://localhost/voicemail/vxmlscripts/mbxLogout.jsp"

parameter "uri" "http://localhost/voicemail/vxmlscripts/login.vxml"

end application

ccn engine

end engine

ccn subsystem jtapi

ccm-manager address 0.0.0.0

end subsystem

ccn subsystem sip

gateway address "10.26.202.2"

end subsystem

ccn trigger sip phonenumber 3100

application "autoattendant"

enabled

maxsessions 4

end trigger

ccn trigger sip phonenumber 3200

application "promptmgmt"

enabled

maxsessions 1

end trigger

ccn trigger sip phonenumber 3600

application "voicemail"

enabled

maxsessions 4

end trigger

voicemail default language en_US

voicemail default mailboxsize 1680

voicemail broadcast recording time 300

voicemail operator telephone 3002

voicemail mailbox owner "ph1" size 1680

end mailbox

voicemail mailbox owner "ph2" size 1680

end mailbox

voicemail mailbox owner "ph3" size 1680

end mailbox

voicemail mailbox owner "ph4" size 1680

description "ph4 mailbox"

end mailbox

CME:

dial-peer voice 3600 voip

destination-pattern 3600

session protocol sipv2

session target ipv4:10.26.202.2

dtmf-relay sip-notify

codec g711ulaw

no vad

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