I am currently deploying ARC and am having some issues controlling the CTI Ports. As a result of these issues the ARC Connect Server will not start.
I have a TAPI user created in CallManager (4.2(3)sr2b) that is associated with the various CTI Route Points, CTI Ports and Phones that ARC requires.
As suggested by ARC I downloaded the TAPI Phone Dialer from www.julmar.com/tapi and have preformed testing with this tool and have removed ARC from the equation.
The TAPI Phone Dialer is able to control the CTI Route Points and also IP Phones to make calls however it can't seem to control the CTI Ports.
It fails with the following error - âlineOpen (0x8000004b) Resource Unavailableâ
I have attached the trace file from the TSP (version 4.2(0.5)ES03).
The following has already been tried;
- Create new TAPI user
- Create new CTI Ports
- Restart CTI Service
- Reinstall TSP and associated wave drivers
- Installed TSP and Phone Dialer on different PC
Any suggestions will be greatly appreciated.
This sounds like the Cisco TAPI Wave Driver is not working. Have you installed this? If you have, try removing ALL instances of it (in Device Manager), rebooting the server and then installing it again
Also, make sure you are not doing this via Terminal Services - TS causes issues with the Wave Driver for some reason
Let us know how you get on