I have a call flow where there is a total of 3 languages (English, Chinese & Japanese) with similar file name with different suffix.
Card_CF_1X_01C.wav = Chinese
Card_CF_1X_01E.wav = English
Card_CF_1X_01J.wav = Japanese
Does anyone have any sample script where based on the customer's language preference, the IVR will automatically play the correct WAV files all the way throughout the entire script?? i have about 20 prompts with 3 languages on each.
I'm using IPCCE with ICM and there are about 10 IVR scripts that have to inter-link with ICM between each of the 10 individual IVR scripts.