11-13-2007 05:39 AM - edited 03-15-2019 07:11 AM
Does Callmanager provide billing on it's basic features without the integration of a third party application
11-13-2007 07:04 AM
Hi Seifeddine,
The only Billing style reporting that is built-in is CDR/CAR. Have a look;
Cisco Unified CallManager Serviceability Administration Guide, Release 4.0(1)
CDR Analysis and Reporting
Hope this helps!
Rob
11-13-2007 07:37 PM
Unless you have SQL programmers on staff. Then you can create any report you want.
Had a customer do that because the third party software they bought at the time just did too much. They wanted 1-2 simple reports. Now they are looking for a third party software because other departments need something more complicated.
Weird, yes.
11-19-2007 04:16 PM
I have a customer wanted detailed reports for outbound calls. They'd like to get call summaries grouped by department (Sales, Customer Care, TAC) etc and are especially interested in average talk time.
I know this is beyond the capabilities of CAR. Are there any third party vendors that have a product that will do this?
11-19-2007 07:23 PM
Sure. Plenty.
So I don't endorse any one vendor, do an Internet search for "Cisco Call Accounting".
11-19-2007 11:50 PM
With the CallManager it's possible to have the call details related to gatways, to users or to a group of users this one is called CDR (Call Detail REcords) but billing wich concern money is not part of the CCM try the Stone Voice it is a cisco developper partner they provide a billing a slolution Kindly
05-27-2008 06:47 AM
Hello,
Anyone knows what field in the CDR is concerned with the outgoing gateway. I wish to identify calls according to the trunk they used!!
thanks
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